Return & Refund Policy

Return & Refund Policy

Trust Carries – Pakistan

At Trust Carries, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
Customers are advised to record an unboxing video at the time of parcel opening to claim any damage or missing item

1. Return Eligibility

You may request a return if:

  • The item is damaged or defective upon delivery

  • You received the wrong product

  • The product is unused, in original packaging, and in resalable condition

📌 Return request must be made within 7 days of delivery.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items (not due to our fault)

  • Items without original packaging

  • Discounted or clearance items (unless defective)

3. How to Request a Return

To request a return:

  1. Contact us via:

    • 📧 Email: trustcarries@gmail.com

    • 📱 WhatsApp: 03319045697

  2. Provide:

    • Order number

    • Clear pictures of the product

    • Reason for return

Our team will review your request within 24–48 hours.

4. Return Shipping

  • If the product is defective or incorrect, Trust Carries will cover return shipping costs.

  • If the return is due to change of mind, the customer will bear the shipping cost.

5. Refund Process

  • Once we receive and inspect the returned item, we will notify you.

  • Refunds for Cash on Delivery (COD) orders will be processed via:

    • Bank transfer

    • Easypaisa / JazzCash

Refunds are processed within 5–7 working days after approval.

6. Exchange Policy

We offer exchanges only for defective or damaged items (subject to stock availability).

7. Contact Us

For any questions regarding returns and refunds, contact us:

📧 trustcarries@gmail.com
📱 WhatsApp: 03319045697